Description

Role Purpose
The showroom Sales Representative is responsible for driving sales growth for MQG’s Pillar 2 (Consumables & Showroom) portfolio by combining technical knowledge with strong customer engagement and commercial acumen.
The role supports clients throughout the sales cycle, from need identification and product demonstration to order processing and coordinating after-sales support. It ensures high-quality customer experience while generating insights that shape MQG’s product strategy and market expansion efforts.

Key Responsibilities

1. Sales & Customer Engagement
•Welcome and guide walk-in customers through the showroom, showcasing them the products that are available in the showroom and mentioning what is in Nairobi and ensuring the leaflets are issued.
•Conduct professional product demonstrations for various medical equipment’s with the help of the biomedical engineer.
•Use a consultative approach to understand clinical workflows, patient volumes, and budget constraints; propose tailored product bundles and payment options where applicable.
•Prepare and present quotations, proposals, and product comparisons; follow up to close sales within agreed timelines.
•Upsell complementary products and service plans (maintenance, calibration, operator training, consumables).

2. Product & Technical Knowledge
•Maintain up-to-date knowledge of product specifications, safety features, compatibility, and accessories.
•Clearly explain device indications, contraindications, and basic troubleshooting; escalate complex technical issues to biomedical/service teams.
•Ensure accurate display labelling, price tags, and availability information; coordinate with inventory teams to manage stock and demo units.

3. Documentation & Compliance
•Process sales orders, invoices, and receipts accurately in the CRM system.
•Maintain records of demos, trials, installations, and customer signoffs; ensure documentation of after-sales commitments.
•Adhere to all applicable medical device regulations and company SOPs for demonstrations, user training, and handover

4. Showroom Operations & Merchandising
•Maintain a clean, safe, and professional showroom environment; ensure demo equipment is functional, calibrated, and ready.
•Create engaging product displays, brochures, and arrangement of items.
•Gather customer feedback and market intelligence on competitors, pricing, and new product trends.

5. Collaboration & After-Sales
•Coordinate with biomedical teams for installations, preventive maintenance schedules, and post-installation training.
•Support key account managers and tender teams with showroom-based trials, demonstrations, dispatch and installation after closing sales.

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Education

• Diploma or Degree in Sales and Marketing, Biomedical Engineering, or related technical field is an added advantage.

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Experience

• Minimum 2–3 years of experience in technical sales or biomedical engineering within a healthcare or medical devices context

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Skills

• Strong ability to interpret technical specifications, communicate effectively to customers and translate them into customer solutions
• Familiarity with medical infrastructure, oxygen systems, and related technologies preferred
• Proficiency in MS Office and CRM or ERP systems.

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